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Right of withdrawal

Withdrawal & return policy

1. In the case of a consensual exchange, we charge our costs for control and administrative work at cost. This does not apply to exchanges due to recognized defects.

2. Entrepreneurs may return goods for exchange only in the original packaging, with our permission, at their expense, and stating the customer number and invoice number.

3. Right of withdrawal

(a) If you are a consumer, you have a right of withdrawal in accordance with the statutory provisions.

(b) If you as a consumer make use of your right of withdrawal according to letter (a) above, you have to bear the regular costs of the return.

(c) Furthermore, the following rulesfor the right of withdrawal apply, as described in detail in the following withdrawal description.

Withdrawal

You have the right to withdraw from this contract within fourteen days, without giving any reason.

The exact withdrawal period is fourteen days from the day on which you, or a third party named by you, who is not the carrier, has taken or has taken possession of the goods. To exercise your right of withdrawal, you must contact us

Sailtec GmbH
Hasselbinnen 28
22869 Schenefeld near Hamburg
Tel .: 040 822 9940
Fax: 040 830 4279
info@sailtec.de

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery charges (except for potential additional costs arising from you choosing a different delivery method than the most favorable standard delivery). We will refund you immediately, at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this refund, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you. In no case will charge any refund fees. We may refuse to refund you until we have the goods back, or until you have provided proof that you have despatched the goods to us.

You must return the goods or hand them over to us immediately, in no case later than fourteen days from the date on which you inform us of the withdrawal from the contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You have to take care of the costs of returning the goods.

You only have to pay for any loss of value of the goods, if this loss of value is due to a handling that exceeded the necessary handling to check the nature, characteristics and functioning of the goods.

- End of withdrawal rules -

Model withdrawal form

If you want to cancel the contract, please fill out this form and send it back to:

Sailtec GmbH
Hasselbinnen 28
22869 Schenefeld near Hamburg
Tel .: 040 822 9940
Fax: 040 830 4279
info@sailtec.de

Hereby I / we * revoke the contract concluded by me / us * for the purchase of the following goods (*) / the provision of the following service (*):
...
Ordered on (*) / received on (*):
...
Name of the consumer(s):
...
Address of the consumer(s):
...
...
Signature of the consumer(s) (Only when notified on paper):
...
Date:
...
(*) Delete as appropriate.

There is no obligation to use this form.

Model Withdrawal Form as PDF to download